Vocabulary Pop Quiz Tool(2025)
New medical assistants had a lot of specialized acronyms to learn, and often had downtime in their schedules. This acronym game (click here to play) was developed to fit self-paced learning into these moments.
This course "breaks the rules" of typical Storyline courses for a more gamified approach. Users can practice a random set or all acronyms. There's no completion or failure state. Instead there's a personal high score, and an "X in a row!" effect, giving learners continuously higher targets to shoot for automatically. Their progress is saved between sessions for when they have free time to practice again. A little javascript "butter" snaps the keyboard input to the answer box, so users don't have to constantly reach for the mouse.
My Role In This Project
Be the project driver, and plan our review & delivery timeframe to account for SME and stakeholder schedules. Conceptualize and build a prototype for internal review prior to full build. Work with an SME team to make sure our question bank and feedback prompts were accurate and easy to understand. Build all interactions and publish for the learning management system.
Front Desk Simulator (2023)
Working the front desk at Planned Parenthood means applying knowledge: new representatives need to "connect the dots" on what the patient says or paperwork presents to insurance status, potential privacy issues and more. This self-paced, interactive course (click here to play) was designed to complement classroom learning around topics such as insurnace policies during new hire onboarding. (This demo cuts the full scenario curriculum down to one.)
It presents simplified but accurate versions of real-life scenarios, with branching options of how to respond to what a patient asks. There's also a mechanic to review documents and computer screens, to let learners practice spotting real-world problems. This course lacks a failure state and encourages the learner to try "bad" choices: the course will explain what the correct course of action is and why.
My Role In This Project
Work with SME to develop initial scenarios on paper. Build prototype for internal review, then build full scenarios. Work with lead ID on design revision and polish.
"Project In A Box" Patient Scenarios (2023)
We had a situation where a low-tech solution was necessary: we had to train the whole organization in a short timeframe, but we didn't have the space or the computers to train everyone at once. All healthcare staff needed to learn a fundamental new process for getting patients through their visit. Trainers would be taking a road trip to remote clinics, and needed something they could immediately use on-site.
We came up with scenarios where facilitators and learners would walk through visits, physically moving through the clinic. The facilitator's guide included a "script" to help them play the role of patient, as well as organizational instructions for how to divide groups and lead discussion.
Learner guides included questions to fill in along with the scenario. We made a "paper computer" sheet to make up for the lack of workstations: staff would write down what they'd normally type in, and the facilitator had the answer key to verify it. This sheet had upside segments, so when a facilitator and learner sat across from each other, the relevant content was right-side-up. These resources all served as a hands-on compliment to a traditional presenter with slides. Example of the materials available here. (This sample has been cut down to just the first and shortest scenario. The full package was six scenarios of increasing complexity.)
My Role In This Project
I was one of several IDs designing the scenarios: SMEs would demonstrate & document the behavior, we'd refine that and draft the questions for them to then approve. I designed the "paper computer" and facilitator instructions for how to host the training day. I was also one of the on-site team, and lead presentations and ran scenarios in the field.
Cybersecurity Detective Game (2020)
I developed 3 games as part of a compliance training package my company sold. Each game's purpose was to let trainees apply knowledge they'd learned in a preceding video, with the objective of creating something more applicable and memorable for the learner than a basic quiz.
This particular game (Click Here To Play) is the most technically accomplished, and went from concept to completion in a space of 3 full weeks.
In this course, users are able to freely explore a room, hunting for suspicious objects. The game's score is based on time & how long it takes a user to find all items and explain what the issue is with each. The goal is the learner is able to transfer these skills to their own real life.
My Role In This Project
Conceptualize and storyboard the games, writing all the dialogue & questions. Build a prototype of each game for internal review prior to full build. Build all interactions including the interactive "sliding room," score-keeping and time-keeping functionality. Write the extra javascript and branching logic to tie these games in with videos and framework built by fellow IDs. Support the games post-publish, answering trainee questions & fixing bugs from feedback.
Online Safety & Scam-spotting Live Session (2019)
I regularly presented this slide deck for use in our community outreach program, with the goal of educating the general public about online safety and changing their behavior to avoid falling for scams.
Our SMEs for this project were career enterprise-level cybersecurity experts. Geniuses, frankly, but it meant going through a few rounds of distilling this information to a broad audience's language and level. I had to understand the material myself as well, because Q&A was frequent. (The retirement home folks would bring printed phishing emails they were worried about, leading to on-site scam-spotting lessons.)
My Role In This Project
Work with SME and their existing material to distill and refine content, creating a slide deck based around action items. Adapt and teach this deck to a variety of audiences, from senior citizens to high school students. Educate myself enough on the core material to answer learner Q&A sessions without a SME present.
Performance Intervention: Branching Ethical Choices Training (2018)
I developed this self-paced, interactive course as part of my role supporting internal corporate training, requested by the company's HR team. The objective of this training was to encourage employees to apply ethical behavior in their-day-to-day work.
In this course, users are presented with scenarios and encouraged to respond however they'd like. Users then see the results of their actions (good or bad), and the course debriefs on what would be most ethical here and why, tying back to company policies.
My Role In This Project
Write & storyboard scenarios based on corporate ethics policy documents. Build branching functionality for different learner choices. Build "speedometer" mechanic to indicate player's score cumulative across scenarios. Work with SMEs to ensure scenarios match real-world experiences as closely as possible